Client care policy

Our Client Care Policy outlines what service levels you can expect when instructing Chambers. This includes:

  1. An estimate of costs and the basis of their calculation can be provided for privately funded work prior to or at the time of accepting instructions.
  2. Where the instruction is for advice/opinion a written reply will be given within 14 days, unless a later date is agreed with the client. If an extension to this time is required, the client will be advised by telephone by the barrister or his clerk and a new reporting date agreed. This will be marked on the instructions.
  3. The client will be advised promptly of the outcome of court appearances and of the next stage in the case.
  4. A conflict of interest check will be carried out by the Clerks’ room upon receipt of an instruction and alternative arrangements made, including the transfer to another Chambers, if required.
  5. If a brief needs to be reallocated due to factors beyond Chambers’ control, then the professional client will be advised by telephone at the earliest opportunity and the instructions reallocated to a barrister of equal standing and experience, only with the prior agreement of the professional client.
  6. Standard matter fee invoices will be issued promptly after the end of a case or agreed stage within a case. This will usually be within 5 working day.
  7. Papers will be returned to the professional client after the completion of a case, and usually within 14 days.
  8. Chambers has a complaints procedure which can be obtained by contacting the clerks or by clicking here.