Client care

Our fees
  • An estimate of costs can be provided for privately funded work before or at the time of accepting instructions.
  • Court hearings are usually charged on a fixed fee basis. Paperwork is generally charged based on a hourly rate.
  • Our quotes are net of VAT.
  • Extra costs may include travel expenses and disbursements. These will be agreed with you in advance.
  • Standard matter fee invoices will be issued promptly after the end of a case or agreed stage within a case. This will usually be within 5 working days.
  • If our barristers work for clients frequently, often but not exclusively local authorities, we may enter into framework agreements governing fees for cases falling within the scope of the agreement. Please contact our senior clerk if you would like to discuss such an agreement.
Conflict of interest check
  • A conflict of interest check will be carried out by our clerks upon receipt of an instruction and alternative arrangements made, including the transfer to another chambers, if required.
Timescales
  • If you have a specific deadline you must tell us at the earliest possible opportunity so that we can take account of it when selecting a barrister who can complete the work within the time available for the fee to be payable.
  • Where the instruction is for advice/opinion a written reply will be given within 14 days, unless a later date is agreed with the client. If an extension to this time is required, the client will be advised by telephone by the barrister or their clerk and a new reporting date agreed. This will be marked on the instructions.
  • The client will be advised promptly of the outcome of court appearances and of the next stage in the case.
  • If a brief needs to be reallocated due to factors beyond our control, then the professional client will be advised by telephone at the earliest opportunity and the instructions reallocated to a barrister of equal standing and experience, only with the prior agreement of the professional client.
  • Papers will be returned to the professional client after the completion of a case, and usually within 14 days.
Our complaints procedure

If you’re dissatisfied with any aspect of our service, we have a complaints procedure which you can also obtain by contacting the clerks.

If we fail to respond to your complaint within 8 weeks or if you are unhappy with our response you can contact the Legal Ombudsman. Ordinarily, the Legal Ombudsman will look at your complaint if it meets all 3 steps below:

  • The problem or when you found out about it, happened after 5 October 2010; and
  • You are referring your complaint to the Legal Ombudsman within either of the following: 6 years of the problem happening or 3 years from when you found out about it; and
  • You are referring your complaint to us within 6 months of your service provider’s final response.

You can see the Legal Ombudsman’s decision data on its website.