Client care

Our fees
  • You can contact our clerks for an estimate of costs for privately funded work before or at the time of the barrister accepting instructions. Please contact our clerks via clerks@fieldcourt.co.uk  or 020 7405 6114
  • Court hearings are usually charged on a fixed fee basis. Paperwork is generally charged based on a hourly rate.
  • Our quotes are net of VAT.
  • Extra costs may include travel expenses and disbursements. These will be agreed with you in advance.
  • Standard matter fee invoices will be issued promptly after the end of a case or agreed stage within a case. This will usually be within 5 working days.
  • If our barristers work for clients frequently, often but not exclusively local authorities, we may enter into framework agreements governing fees for cases falling within the scope of the agreement. Please contact our senior clerk if you would like to discuss such an agreement.
Conflict of interest check
  • A conflict of interest check will be carried out by our clerks upon receipt of an instruction and alternative arrangements made, including the transfer to another chambers, if required.
Timescales
  • If you have a specific deadline you must tell us at the earliest possible opportunity so that we can take account of that deadline when selecting a barrister who will be able to complete the work within the time available as well as for the fee which is to be payable.
  • In the case of advocacy services and some drafting services, the deadline will often be obvious and/or governed by the rules of court. In all other cases, while barristers will endeavour to complete work within 14 days whenever possible, it will be for the client to agree the time within which any work is to be completed with the barrister who is instructed.
  • Factors which may affect barristers’ timescales for the completion of work include the following: urgency of the task, complexity of the task, volume of papers required to be collated and read, availability of the solicitor, client, barrister and/or third parties and the availability of court time. If a matter is genuinely urgent, barristers and the court will try to make time for it to be dealt with. However in less urgent matters pressures on the court’s time and the court’s administrative support staff mean that delays of weeks or months are regrettably common.
  • You will be advised promptly of the outcome of court appearances and of the next stage in the case.
  • If a brief needs to be reallocated due to factors beyond our control, then the professional client will be advised by telephone at the earliest opportunity and the instructions reallocated to a barrister of equal standing and experience, only with the prior agreement of the professional client.
  • Papers will be returned to the professional client after the completion of a case, and usually within 14 days.
Our complaints procedure

If you’re dissatisfied with any aspect of our service, we have a complaints procedure which you can also obtain by contacting the clerks.

If we fail to respond to your complaint within 8 weeks or if you are unhappy with our response you can contact the Legal Ombudsman. You can write to the Legal Ombudsman at:

Legal Ombudsman

PO Box 6806,

Wolverhampton

WV1 9WJ

Or you can call the Legal Ombudsman: 0300 555 0333 (the office is open 9am to 5pm Monday-Friday).
If you are calling from overseas, please call: +44 121 245 3050.

Or you can email the Legal Ombudsman: enquiries@legalombudsman.org.uk.

Ordinarily, the Legal Ombudsman will look at your complaint if it meets all 3 steps below:

  • The problem or when you found out about it, happened after 5 October 2010; and
  • You are referring your complaint to the Legal Ombudsman within either of the following: 6 years of the problem happening or 3 years from when you found out about it; and
  • You are referring your complaint to us within 6 months of your service provider’s final response.

You can see the Legal Ombudsman’s decision data on its website.